Returns and Refunds

What is your returns policy?

Please note that all orders are classified as made-to-order and cannot be returned.

What do I do if my product is faulty or my customisation is incorrect?

We cannot be held responsible for incorrect spellings or customisation.

If we supply a product that is different to the customisation you have ordered, please contact us within 24 hours of receipt of your shoes.

Items supplied incorrectly must be returned to us within 7-days from the day you inform us of the error.

We do not refund customised orders – if an error has occurred the error will be remedied and the shoes re-dispatched.

How much does it cost to return an item if it is received incorrectly?

We recommend you return items via Recorded Delivery

If we have authorised a return the returns address is

Returns, PO BOX 2639, Luton, LU3 9JF